1. About this policy
This Privacy Policy applies to the websites, shipment tools, customer support channels, and delivery services operated by OntracParcel (“OntracParcel,” “we,” “us,” or “our”). By using our services, you acknowledge the practices described here.
2. Information we collect
We may collect the following categories of information:
- Contact information, such as your name, email address, phone number, and delivery or billing address.
- Shipment information, including sender and recipient details, package descriptions, tracking events, delivery instructions, signatures, and proof of delivery.
- Account and transaction information, such as account credentials, service selections, invoices, and payment status. Payment card details may be handled by our payment processors.
- Device and usage information, including IP address, browser type, device identifiers, pages viewed, referring links, and approximate location derived from your IP address.
- Communications, including messages, claim documents, survey responses, and calls or chats with customer support.
3. How we use information
We use personal information to:
- quote, arrange, track, deliver, and support shipments;
- process payments, refunds, claims, and service requests;
- send operational notices and, where permitted, marketing communications;
- maintain security, prevent fraud, and enforce our agreements;
- analyze and improve our services, website, and customer experience; and
- comply with legal, customs, tax, safety, and regulatory obligations.
4. How we share information
We may share information with carriers, delivery partners, customs authorities, payment processors, technology providers, professional advisers, and other vendors that help us provide the services. We may also disclose information when required by law, to protect rights and safety, during a business transaction, or with your direction or consent. We do not sell personal information for money.
5. Cookies and similar technologies
We may use cookies, pixels, and similar technologies to keep our site working, remember preferences, understand site performance, and measure communications. You can adjust browser controls to reject or delete cookies, although some features may then work differently.
6. Data retention and security
We retain information for as long as reasonably necessary to provide the services, meet legal and accounting requirements, resolve disputes, and enforce agreements. We use administrative, technical, and physical safeguards designed to protect information, but no storage or transmission method can be guaranteed to be completely secure.
7. Your privacy choices
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of your personal information, or to object to or restrict certain processing. You may unsubscribe from promotional email using the link in the message. We may need to verify your identity before fulfilling a request, and legal exceptions may apply.
8. International transfers
Because delivery services can cross borders, information may be processed in countries other than your own. Where required, we use appropriate safeguards for international transfers of personal information.
9. Children’s privacy
Our services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child has provided information to us, please contact us so we can address it.
10. Changes to this policy
We may update this policy from time to time. We will post the revised version on this page and update the date above. Material changes may also be communicated through the service or by another appropriate method.
11. Contact us
For privacy questions or requests, email us at info@ontracparcel.com