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Tracking & delivery
How can I track my shipment?+
Enter your tracking number in the Track Now field on our homepage. Updates appear whenever your parcel is scanned during its journey.
Why has my tracking status not changed?+
A parcel can travel between facilities without a new scan. Allow up to 24 hours for the next update. Contact us if the delivery estimate has passed.
What happens if nobody is available?+
Depending on the service, the driver may use a safe location, leave instructions, or return the parcel to a local facility for another attempt.
Can I change the delivery address?+
Address changes depend on the shipment status and destination. Contact us quickly with your tracking number; verification and extra charges may apply.
Sending a package
How do I schedule a pickup?+
Send us the pickup address, preferred date, parcel count, approximate weight, and destination. We will confirm availability and pricing.
What items cannot be shipped?+
Illegal goods, undeclared hazardous materials, explosives, and improperly packaged batteries are common restrictions. Rules vary by service and destination.
How should I package my shipment?+
Use a rigid box in good condition, cushion every side of the item, seal all openings, and remove old labels before applying the new shipping label.
How is my shipping price calculated?+
Price depends on weight, dimensions, origin, destination, speed, and special handling. The final charge may change if measured details differ from those provided.